What is ACRE™?
Automated Contract Reviews for Enterprises
ACRE™ is an AI-powered solution developed by industry experts at Enbridge for insurance contract review and business intelligence.
ACRE™ identifies, evaluates and responds to insurance-related contract language in minutes – freeing teams to focus on value-added tasks.
It can adapt to your organization’s processes and risk tolerance levels. Key insights can also be generated to help organizations proactively identify risk mitigation strategies.
ACRE™ identifies, evaluates and responds to insurance-related contract language in minutes – freeing teams to focus on value-added tasks.
It can adapt to your organization’s processes and risk tolerance levels. Key insights can also be generated to help organizations proactively identify risk mitigation strategies.
How does ACRE™ work?
Initial setup and configuration
Establish baseline information to suit your organization’s needs in your own separate and isolated environment.
Upload and process your contracts
ACRE™ will review, interpret and respond instantly to contracts.
Summarize and support compliance review
Key insurance information is extracted and used to assist with analysis.
See your progress on the dashboard
Track your team’s progress and leverage data to enhance contract negotiation.
ACRE™ uses Artificial Intelligence and keyword recognition to determine what language needs to be focused on.
ACRE™ reduces contract cycle times while providing consistent responses, allowing employees to prioritize on value-added tasks.
ACRE™ optimizes business intelligence to support key decisions made by Insurance Risk Managers.
ACRE™ is backed by Enbridge – a Fortune 500 company generating $50B+ in revenue
Take the guesswork out of contract reviews.
ACRE™ uses advanced automation to surface issues faster, ensure compliance, and give your team more time to focus on high-value work.
In just 30 minutes, we’ll show you how ACRE™ can:
Automatically flag policy risks and inconsistencies
Standardize contract reviews across departments
Cut review time by 80% or more
Copyright © 2025 - Enbridge ACRE Inc.
Copyright © 2025
Terms of Use
Cookies Policy
Privacy Statement
TERMS APPLICABLE TO THE WEBSITE
Effective date: July 3, 2025
Last updated: July 3, 2025
2. No solicitation The information provided about the Companies through this Website is intended solely for the general knowledge of visitors to the Website and does not constitute an offer or a solicitation of an offer for the purchase or sale of any shares or other securities of Enbridge or any member of the Enbridge group of companies. The information on this Website is not intended to modify, qualify, supplement or amend information disclosed under corporate and securities legislation of any jurisdiction applicable to the Companies and should not be used for the purpose of making investment decisions concerning securities of the Companies.
3. Accuracy of information Although the Companies make reasonable efforts to ensure that the information provided through this Website is current and accurate, the Companies make no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information
4. Links To Third Party Sites The Website contains links to third party sites. These links have been provided solely as a convenience for users of the Website and do not constitute an endorsement by the Companies of the content of such third party sites. Access to any other website linked to or from the Website is at your own risk.
5. Limited license, copyright, trademarks and use The Website and its contents are protected by copyright, trademark and other proprietary rights of the Companies or third parties. Except as expressly permitted in these Terms of Use, no portion of the Website or its contents, including trademarks, logos and service marks, may be reproduced in any form, or by any means, without prior written permission from the Companies, or the applicable third party and nothing herein shall be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property, including patent, trademark or copyright of the Companies or any third party. The Companies, as applicable, grant to you a limited, personal, non-transferable license to use and copy materials published by the Companies on the Website solely for non-commercial use within your organization in support of the Companies, as applicable, products or services. Such license is revocable by the Companies, as applicable, at any time and at the Companies' sole option. No other use of the materials is authorized. In consideration of this limited license, you agree that any copy of Website materials which you make shall retain all copyright, trademark and other proprietary notices in the same form and manner as on the original and you must explicitly acknowledge the Companies as the provider of such content and the owner of such copyright or trademark. You will use the Website, and any other content or information found on the Website solely for lawful purposes. You shall not upload to, distribute to or otherwise disseminate through the Website any material or information of any kind that is libellous, defamatory, obscene, pornographic, abusive or otherwise violates any law or infringes or violates any rights of another person or entity, or contains a solicitation of funds, advertising or a solicitation for goods or services. You will be solely responsible for the content of any material or information that you make available through the Website. You will also be liable for any loss or damage resulting, directly or indirectly from you making any material or information available through the Website.
6. Termination The Companies may terminate your use of the Website, if you have used the Website in any way that is contrary to law, these Terms of Use, or in any way that disrupts the Website.
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8. Exclusion and limitation of liability IN NO EVENT SHALL THE COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SUPPLIERS (THE "ENBRIDGE PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT OR PUNITIVE LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE WEBSITE, FOR ANY BREACH OF THE TERMS OF USE, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, PERSONAL INJURY, DEATH, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS, EVEN IF SUCH PARTIES OR ANY ONE OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.
9. Indemnification YOU AGREE TO INDEMNIFY AND HOLD EACH OF THE COMPANIES HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES AND LOSSES, INCLUDING REASONABLE LEGAL FEES AND EXPENSES, DUE TO OR ARISING OUT OF YOUR USE OF THE WEBSITE OR YOUR BREACH OF THE TERMS OF USE.
10. Invalidity of provisions If any provision or provisions of the Terms of Use shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
11. Jurisdiction These Terms of Use shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, excluding the conflict or choice of law provisions. You agree to comply with all applicable laws and regulations in your use of the Website, including all applicable federal, provincial and local laws, and, if you reside outside of Canada, the laws of the country where you reside. If you access the Website from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Any dispute arising out of the use of the Website shall be governed by the laws of the Province of Alberta, Canada; and you agree to submit to the exclusive jurisdiction of the courts in the Province of Alberta, Canada.
12. Headings The headings contained herein are for convenience of reference only and shall not form part of the Terms of Use. Such headings shall be ignored in the interpretation or construction of any of the Terms of Use.
13. Entire agreement The Terms of Use, which may be modified from time to time, including any documents referenced herein and any other applicable terms and conditions contained on the Website, constitute the entire agreement between the Companies and you pertaining to your use of the Website. The Companies' failure to enforce any provision of the Terms of Use shall not be construed as a waiver of such provision
14. Assignment The Terms of Use shall bind and enure to the benefit of the parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns. You shall not assign your rights or obligations hereunder.
15. English language The parties confirm that it is their wish that the Terms of Use any other documents delivered or given pursuant to the Terms of Use, including notices, have been and shall be in the English language only. Les parties aux présents confirment leur volonté que cette convention de même tous les documents, y compris tous avis, s'y rattachant, soient rédigés en anglais seulement.
16. Privacy statement By using the Website, you acknowledge notice ofEnbridge Privacy Statement.
Cookies
Enbridge’s cookies policy explains how you can choose the cookies
we use and helps you decide what information you want to share
with us while on our websites. We respect your privacy and are
committed to protecting your personal data. For more information
about how we use your data, please visit our
privacy statement.
Cookie Principles
At Enbridge, we follow three main principles for use of cookies:
Consent
We get your consent before collecting, using, or sharing your information by deactivating by default all cookies except for essential cookies required for our website to function properly. You can opt in to other cookies once activated by you.
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
Transparency
We are clear and transparent in our cookies policy to help you understand the types of cookies we use and how we use them.
Control
You choose which cookies you want to activate by opting-in, allowing you to take control your data depending on the types of cookies used on our websites, which may vary.
Understanding cookies
At Enbridge, we respect your privacy and part of our commitment to protect your personal data is being transparent about the use of cookies across our websites. Accordingly, we have developed this cookies policy to help you understand what cookies are, how Enbridge uses cookies and the options we provide to you to manage cookies on our websites. With our commitment to protect your personal data,we have deactivated cookies by default on applicable websites, with the exception of cookies that are required for our website to function properly (“essential cookies”).
What are cookies?
Cookies contain data collected from websites that you visit and are stored in a small text file on your web browser. Cookies, like pixels, and web analytic services, provide us with information about your activity on our websites, mobile apps and third party sites. When we refer to “cookies” in this policy, this includes these similar technologies. Websites use cookies to help provide certain functions and to personalize your web experience by remembering things like your preferences or actions and gives us information on how you interact with our website. This allows for a more personalized experience for you.
How does Enbridge use cookies?
Enbridge creates and generates certain cookies to enhance your experience and to help us understand how you interact with our websites. Some cookies are managed by third parties such as service providers outside of Enbridge, which may change from time to time.
With our commitment to protect your personal data, we have deactivated by default all cookies on our websites that have other cookies other than those that are essential cookies which are necessary for the website to function properly. You have a choice to opt in to other cookies that are activated by you on those websites. You can manage your preferences and opt in to the following cookie categories: performance, functional, marketing and social media cookies.
What are cookies used for?
The following is a list of cookies we may use on our websites along with a description of how we use them, including options for managing your preferences. The types of cookies used may vary depending on the specific website.
Essential cookies: Turned on by default
These cookies are necessary for the proper functioning of our websites and have features that allow you to browse securely. They are turned on by default and cannot be turned off in our systems. For example, these are automatically activated when you visit our websites and allow you to access all site features allowing you to browse in an optimal and secure manner.
Performance cookies: Activated by you
These cookies tell us how you use our websites and services in order to improve performance and user experience. Performance cookies collect data that is aggregated and do not collect personal information or track browsing on other sites. For example, if activated by you, these cookies allow us to count the number of visitors to our website and understand how visitors engage with our site. This helps us to improve how our website and mobile apps perform by ensuring that users can quickly find what they are looking for.
Functional cookies: Activated by you
These cookies allow our websites and mobile apps to personalize the content you see based on your browsing patterns or to remember your choices. For example, if activated by you, we may use cookies to remember your language preferences or region you are in. These cookies do not collect personal information to identify you. They may be set by us or by third party providers whose services we have added to our pages, such as displaying videos and maps on our websites.
Marketing cookies: Activated by you
These cookies are used to make advertising messages more relevant to you. We may work with advertising agencies to help deliver ads on third party websites and/or social media networks where we purchase advertising. These types of third party cookies enable us to understand what Enbridge ads you see and interact with both on our website and on third party websites. For example, if activated by you, when you click an Enbridge ad on a third party website and/or social media network, your browser’s cookie is recognized and prevents you from seeing the same ad continuously reappearing and in some cases, will deliver select advertisements based on your interests. As part of this process, we do not disclose your personal information to the third party website. If you do not opt in or allow marketing cookies, you will still see ads but they may be less relevant to your interests.
Social media cookies: Activated by you
These cookies enable you to share our website’s content through third party social media networks and other sites. For example, if activated by you, social media cookies are stored on your browser to help you log in to your social media accounts, such as Facebook and LinkedIn, faster. Currently there are no social media and content sharing third party cookies being utilized by Enbridge.
How do I manage my cookie preferences?
You can control and manage cookies in a various ways. By default, only essential cookies are activated when you visit our websites.
You can select or update your cookie preferences in two ways:
Cookie banner
When visiting our websites for the first time, you will see a pop-up banner notifying you of our cookie usage. Within this banner, there will be an option to accept all cookies by clicking on the “Allow all cookies” button in the bottom right corner of the banner. You can also manage your cookie choices by clicking on the button “Manage your preferences” on the bottom centre of the banner to update your cookie preferences
Cookies preference centre
You can also customize cookies according to your preferences. To respect your privacy, by default all non-essential cookies have been deactivated. The choice is yours to opt in to any non-essential cookie categories such as performance, functional, marketing and social media.
Keep in mind that removing or disabling cookies may impact your user experience and parts of the website may not be fully functional. This may prevent us from providing you with certain services. We strive to provide you with the best possible user experience and some features may rely on cookies to function optimally.
Cookie lifespan
Cookies come with defined lifespans indicating how long they persist on a specific device. For example, session cookies remain on a user's device for the duration of the ongoing browsing session. They enable websites to identify and support user actions, such as keeping you logged in to your Enbridge account as you navigate the website. Persistent cookies, on the other hand, remain on a user's device beyond the conclusion of a browsing session. These cookies are instrumental in recalling your preferences and choices across multiple browsing sessions, such as cookies used to target advertising related to your interests.
Third party cookies
We may use third party cookies for analytics and advertising purposes. Any personal information you send via these sites is subject to their privacy policy and/or their cookies policy. Learn more about how these third parties use your information by referring to their specific policies on their websites.
Policy updates
We may update this cookie policy based on changes in our practices, technology or privacy laws. When we do, we'll change the date at the top of this page and the new policy will apply from that date. For significant changes, we will provide a notice and/or obtain your consent, as required by applicable privacy laws.
Contact us
We want you to be comfortable with how Enbridge uses cookies. If you have any questions about cookies or our cookies policy, please contact our Privacy Officer by email at privacy.office@enbridge.com
Cookie Principles
At Enbridge, we follow three main principles for use of cookies:
Consent
We get your consent before collecting, using, or sharing your information by deactivating by default all cookies except for essential cookies required for our website to function properly. You can opt in to other cookies once activated by you.
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
Transparency
We are clear and transparent in our cookies policy to help you understand the types of cookies we use and how we use them.
Control
You choose which cookies you want to activate by opting-in, allowing you to take control your data depending on the types of cookies used on our websites, which may vary.
Understanding cookies
At Enbridge, we respect your privacy and part of our commitment to protect your personal data is being transparent about the use of cookies across our websites. Accordingly, we have developed this cookies policy to help you understand what cookies are, how Enbridge uses cookies and the options we provide to you to manage cookies on our websites. With our commitment to protect your personal data,we have deactivated cookies by default on applicable websites, with the exception of cookies that are required for our website to function properly (“essential cookies”).
What are cookies?
Cookies contain data collected from websites that you visit and are stored in a small text file on your web browser. Cookies, like pixels, and web analytic services, provide us with information about your activity on our websites, mobile apps and third party sites. When we refer to “cookies” in this policy, this includes these similar technologies. Websites use cookies to help provide certain functions and to personalize your web experience by remembering things like your preferences or actions and gives us information on how you interact with our website. This allows for a more personalized experience for you.
How does Enbridge use cookies?
Enbridge creates and generates certain cookies to enhance your experience and to help us understand how you interact with our websites. Some cookies are managed by third parties such as service providers outside of Enbridge, which may change from time to time.
With our commitment to protect your personal data, we have deactivated by default all cookies on our websites that have other cookies other than those that are essential cookies which are necessary for the website to function properly. You have a choice to opt in to other cookies that are activated by you on those websites. You can manage your preferences and opt in to the following cookie categories: performance, functional, marketing and social media cookies.
What are cookies used for?
The following is a list of cookies we may use on our websites along with a description of how we use them, including options for managing your preferences. The types of cookies used may vary depending on the specific website.
Essential cookies: Turned on by default
These cookies are necessary for the proper functioning of our websites and have features that allow you to browse securely. They are turned on by default and cannot be turned off in our systems. For example, these are automatically activated when you visit our websites and allow you to access all site features allowing you to browse in an optimal and secure manner.
Performance cookies: Activated by you
These cookies tell us how you use our websites and services in order to improve performance and user experience. Performance cookies collect data that is aggregated and do not collect personal information or track browsing on other sites. For example, if activated by you, these cookies allow us to count the number of visitors to our website and understand how visitors engage with our site. This helps us to improve how our website and mobile apps perform by ensuring that users can quickly find what they are looking for.
Functional cookies: Activated by you
These cookies allow our websites and mobile apps to personalize the content you see based on your browsing patterns or to remember your choices. For example, if activated by you, we may use cookies to remember your language preferences or region you are in. These cookies do not collect personal information to identify you. They may be set by us or by third party providers whose services we have added to our pages, such as displaying videos and maps on our websites.
Marketing cookies: Activated by you
These cookies are used to make advertising messages more relevant to you. We may work with advertising agencies to help deliver ads on third party websites and/or social media networks where we purchase advertising. These types of third party cookies enable us to understand what Enbridge ads you see and interact with both on our website and on third party websites. For example, if activated by you, when you click an Enbridge ad on a third party website and/or social media network, your browser’s cookie is recognized and prevents you from seeing the same ad continuously reappearing and in some cases, will deliver select advertisements based on your interests. As part of this process, we do not disclose your personal information to the third party website. If you do not opt in or allow marketing cookies, you will still see ads but they may be less relevant to your interests.
Social media cookies: Activated by you
These cookies enable you to share our website’s content through third party social media networks and other sites. For example, if activated by you, social media cookies are stored on your browser to help you log in to your social media accounts, such as Facebook and LinkedIn, faster. Currently there are no social media and content sharing third party cookies being utilized by Enbridge.
How do I manage my cookie preferences?
You can control and manage cookies in a various ways. By default, only essential cookies are activated when you visit our websites.
You can select or update your cookie preferences in two ways:
Cookie banner
When visiting our websites for the first time, you will see a pop-up banner notifying you of our cookie usage. Within this banner, there will be an option to accept all cookies by clicking on the “Allow all cookies” button in the bottom right corner of the banner. You can also manage your cookie choices by clicking on the button “Manage your preferences” on the bottom centre of the banner to update your cookie preferences
Cookies preference centre
You can also customize cookies according to your preferences. To respect your privacy, by default all non-essential cookies have been deactivated. The choice is yours to opt in to any non-essential cookie categories such as performance, functional, marketing and social media.
Keep in mind that removing or disabling cookies may impact your user experience and parts of the website may not be fully functional. This may prevent us from providing you with certain services. We strive to provide you with the best possible user experience and some features may rely on cookies to function optimally.
Cookie lifespan
Cookies come with defined lifespans indicating how long they persist on a specific device. For example, session cookies remain on a user's device for the duration of the ongoing browsing session. They enable websites to identify and support user actions, such as keeping you logged in to your Enbridge account as you navigate the website. Persistent cookies, on the other hand, remain on a user's device beyond the conclusion of a browsing session. These cookies are instrumental in recalling your preferences and choices across multiple browsing sessions, such as cookies used to target advertising related to your interests.
Third party cookies
We may use third party cookies for analytics and advertising purposes. Any personal information you send via these sites is subject to their privacy policy and/or their cookies policy. Learn more about how these third parties use your information by referring to their specific policies on their websites.
Policy updates
We may update this cookie policy based on changes in our practices, technology or privacy laws. When we do, we'll change the date at the top of this page and the new policy will apply from that date. For significant changes, we will provide a notice and/or obtain your consent, as required by applicable privacy laws.
Contact us
We want you to be comfortable with how Enbridge uses cookies. If you have any questions about cookies or our cookies policy, please contact our Privacy Officer by email at privacy.office@enbridge.com
Privacy Statement
Last updated:June 27, 2025
Our Commitment
This Privacy Statement is based on the federal Personal Information Protection and Electronic Documents Act ("PIPEDA"). It governs the relationship between Enbridge Inc., Enbridge Gas Distribution Inc., other Canadian subsidiaries ("Enbridge", "we", "us" etc.) and individuals with whom we interact, such as our customers or potential customers, landowners, website users, contractors and other stakeholders ("you").
At Enbridge we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to your personal information in our possession.
1.0 Collection, Use and Disclosure of Personal Information
1.1 What personal information do we collect?
Personal information is information that may be used to identify a specific individual. Examples of personal information include your name, address, age and other personal identification numbers such as driver’s license and social insurance number. In the course of carrying on our business, it is necessary for Enbridge to collect, use, and disclose information about individuals. Enbridge limits its collection, use, and disclosure of your personal information to the purposes that we have identified with you.
1.2 Purposes: Why do we collect personal information?
Enbridge collects and uses personal information for purposes reasonably required to carry on our business. These purposes include:
Collection from customers, landowners, contractors and other individuals to confirm identity and related contact information
To meet legal, regulatory and contractual obligations to you, and to others
To manage, develop and improve our operations to ensure the safe and efficient operation of our business
To provide information about using energy safely, efficiently and to understand energy needs and preferences
To understand your needs from time to time, we may ask you to participate in surveys that provide us with important information about the effectiveness of our safety information materials, or other communications
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
1.3 What personal information does Enbridge disclose?
Enbridge may be required to disclose personal information about individuals in certain situations, including the following:
To an affiliated company or a third party service provider where the third party has agreed to handle the information in accordance with our policies and applicable legislation
To a person whom Enbridge reasonably believes to be acting as the individual's agent
To a public authority, or its agent, to the extent required to comply with legal or regulatory requirements
For the purpose of a proposed sale of a part of our business, in which case, Enbridge will obtain the agreement of third parties to protect the confidentiality of information disclosed
1.4 Consent
Enbridge will only collect, use or disclose your personal information with your consent, except in limited circumstances. With your receipt of this Privacy Statement, Enbridge will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by Enbridge in accordance with this Statement.
You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which Enbridge is able to interact with you. We will not use or disclose your personal information without your consent except in the following circumstances:
When required by law or law enforcement purposes
For an emergency that threatens life, health or security
For the purpose of collecting on a debt owed to Enbridge
If the information is publicly available
2.0 Protecting your personal information
2.1 Storing of Information and Restricting Access
We may store your information in electronic databases or e-mail systems, hosted by us or our service providers, for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals whose job function requires them to have access to your information. Access to the information is done in accordance with our security protocols.
Some information will be stored with service providers. Storage of this information is governed by our agreements with the service providers. We expect these services providers at a minimum to have the same security and storage protocols as Enbridge in accordance with our Records Management Policy and Records Retention Schedule. Please note that Enbridge uses cloud based solutions and the data collected may reside in data centers outside of Canada.
2.2 Security safeguards and employee awareness
Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including:
Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business
Ensuring that areas and documents are only accessible by authorized personnel on a need-to-know basis
Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information
Our employees are trained to maintain the security and confidentiality of your personal information.
2.3 Third-Party Service Providers
From time-to-time Enbridge may use third party vendors to process information on its behalf, including for information storage, payment processing, human resource administration and similar purposes. In those cases, your data may be made available to these third parties solely for the purpose of assisting Enbridge in the development or maintenance of our relationship with you. In all cases where third parties may be able to access your information, we will continue to protect it through confidentiality arrangements and not allow your data to be removed from Enbridge’s control. We only share your personal information with others in the ways explained in this Privacy Statement. We do not sell or trade this information to other organizations or companies.
3.0 Accessing, updating or correcting your personal information
You have the ability to ask whether we hold any personal information about you. You can request access to your personal information that you cannot see, edit or delete yourself using one of Enbridge’s self-serve portals. We strive to respond to your request for access within 30 days of the request being made. Some requests may not be fulfilled due to legal or business requirements or may take longer to complete. Please visit our Data Trust Center for more information to initiate your personal data request.
You could refuse to allow us to obtain, use or share your personal information or you could also withdraw previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even preventing our ability to provide you with the service or product you desire.
In the event of any conflict or other concern regarding access to, or the accuracy or our use of, your personal information, you may register a question or complaint with our Privacy Officer.
3.1 Registering complaints
In the event of any conflict or other concern regarding access to, or the accuracy or our use of your personal information, you may register a question or complaint with our Privacy Office in section 6.0 of this Privacy Statement.
4.0 Visiting the Enbridge Website
As a visitor to the Enbridge website, you are not required to reveal any personal information, such as name, address, or telephone number. Your personal information is collected when you voluntarily complete an online application, request form, or survey and use in the same manner as any other personal information we collect while providing services and/or products to you. Your personal information could be collected by electronic means if you opt in to certain cookies on our website.
By connecting your social profile from a social network to the Enbridge website, interactions will exist and posts to your profile at such third party websites may occur. These instances are optional and are at your discretion by managing your cookie preferences.
4.1 Use of Cookies
Cookies contain data collected from websites that you visit and are stored in a small text file on your web browser. We use different types of cookies to enhance your experience on our website. To respect your privacy, by default, we have deactivated cookies except for essential cookies. These cookies are required for the proper functioning of our website, allowing you to browse in an optimal and secure manner. Essential cookies do not collect your personal information. You may choose which types of cookies to allow and can change your preferences at any time by clicking “Manage cookies” on the bottom of our website. Learn more about what cookies are, how we use them and what your choices are by understanding our Cookies Policy.
5.0 Our commitment to the ten privacy principles
1. Accountability Enbridge is responsible for personal information under its control and has designated a Privacy Officer who is accountable for our commitment and compliance with the ten privacy principles.
2. Identifying Purposes Enbridge shall identify the purposes for which personal information is collected at or before the time of collection.
3. Obtaining Consent The knowledge and consent of a customer are required for the collection, use, or disclosure of personal information, except where inappropriate.
4. Limiting Collection The collection of personal information shall be limited to that which is necessary for the purposes identified by Enbridge. Personal information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention: Enbridge shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Enbridge shall retain personal information only for as long as necessary to achieve fulfillment of the identified purposes.
6. Keeping Personal Information Accurate: Enbridge shall keep personal information as accurate, complete, and up to date as is necessary for the purposes for which it is to be used.
7. Safeguarding Personal Information Enbridge shall protect personal information by security safeguards appropriate to the sensitivity of the information.
8. Openness Concerning our Privacy Practices Enbridge shall ensure that specific information about its policies and practices relating to the management of personal information is made readily available to customers and potential customers.
9. Customer Access Enbridge shall, upon request, inform a customer of the existence, use, and disclosure of his or her personal information and shall give such customer access to that information.
10. Challenging Compliance A customer shall be able to address a challenge concerning our compliance with PIPEDA to Enbridge’s Privacy Officer.
6.0 Contact Information and Resources
If you wish to access your personal information, change your consent to the ways in which we may use your personal information, have a complaint about our Privacy Statement or the manner in which we may have handled your personal information, or if you have any questions about our Privacy Statement, please contact the Privacy Officer as follows:
Online: Data Trust Center
By mail: Enbridge Chief Privacy Officer: 330, 10180 - 101 Street Edmonton, Alberta, T5J 3S4
By email: privacy.office@enbridge.com
To find out more about federal privacy laws, including the PIPEDA (the law applicable to Enbridge Inc), contact the Office of the Privacy Commissioner of Canada at 1–800–282–1376 or visit its website at www.priv.gc.ca
7.0 Privacy Statement Changes
We may change our Privacy Statement to reflect changes to our privacy practices and legal requirements. New statements will be published on our website and will show “last updated”. If we make material changes to the Statement, we will notify you on the home page of our website.
This Privacy Statement is based on the federal Personal Information Protection and Electronic Documents Act ("PIPEDA"). It governs the relationship between Enbridge Inc., Enbridge Gas Distribution Inc., other Canadian subsidiaries ("Enbridge", "we", "us" etc.) and individuals with whom we interact, such as our customers or potential customers, landowners, website users, contractors and other stakeholders ("you").
At Enbridge we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to your personal information in our possession.
1.0 Collection, Use and Disclosure of Personal Information
1.1 What personal information do we collect?
Personal information is information that may be used to identify a specific individual. Examples of personal information include your name, address, age and other personal identification numbers such as driver’s license and social insurance number. In the course of carrying on our business, it is necessary for Enbridge to collect, use, and disclose information about individuals. Enbridge limits its collection, use, and disclosure of your personal information to the purposes that we have identified with you.
1.2 Purposes: Why do we collect personal information?
Enbridge collects and uses personal information for purposes reasonably required to carry on our business. These purposes include:
Collection from customers, landowners, contractors and other individuals to confirm identity and related contact information
To meet legal, regulatory and contractual obligations to you, and to others
To manage, develop and improve our operations to ensure the safe and efficient operation of our business
To provide information about using energy safely, efficiently and to understand energy needs and preferences
To understand your needs from time to time, we may ask you to participate in surveys that provide us with important information about the effectiveness of our safety information materials, or other communications
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
1.3 What personal information does Enbridge disclose?
Enbridge may be required to disclose personal information about individuals in certain situations, including the following:
To an affiliated company or a third party service provider where the third party has agreed to handle the information in accordance with our policies and applicable legislation
To a person whom Enbridge reasonably believes to be acting as the individual's agent
To a public authority, or its agent, to the extent required to comply with legal or regulatory requirements
For the purpose of a proposed sale of a part of our business, in which case, Enbridge will obtain the agreement of third parties to protect the confidentiality of information disclosed
1.4 Consent
Enbridge will only collect, use or disclose your personal information with your consent, except in limited circumstances. With your receipt of this Privacy Statement, Enbridge will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by Enbridge in accordance with this Statement.
You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which Enbridge is able to interact with you. We will not use or disclose your personal information without your consent except in the following circumstances:
When required by law or law enforcement purposes
For an emergency that threatens life, health or security
For the purpose of collecting on a debt owed to Enbridge
If the information is publicly available
2.0 Protecting your personal information
2.1 Storing of Information and Restricting Access
We may store your information in electronic databases or e-mail systems, hosted by us or our service providers, for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals whose job function requires them to have access to your information. Access to the information is done in accordance with our security protocols.
Some information will be stored with service providers. Storage of this information is governed by our agreements with the service providers. We expect these services providers at a minimum to have the same security and storage protocols as Enbridge in accordance with our Records Management Policy and Records Retention Schedule. Please note that Enbridge uses cloud based solutions and the data collected may reside in data centers outside of Canada.
2.2 Security safeguards and employee awareness
Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including:
Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business
Ensuring that areas and documents are only accessible by authorized personnel on a need-to-know basis
Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information
Our employees are trained to maintain the security and confidentiality of your personal information.
2.3 Third-Party Service Providers
From time-to-time Enbridge may use third party vendors to process information on its behalf, including for information storage, payment processing, human resource administration and similar purposes. In those cases, your data may be made available to these third parties solely for the purpose of assisting Enbridge in the development or maintenance of our relationship with you. In all cases where third parties may be able to access your information, we will continue to protect it through confidentiality arrangements and not allow your data to be removed from Enbridge’s control. We only share your personal information with others in the ways explained in this Privacy Statement. We do not sell or trade this information to other organizations or companies.
3.0 Accessing, updating or correcting your personal information
You have the ability to ask whether we hold any personal information about you. You can request access to your personal information that you cannot see, edit or delete yourself using one of Enbridge’s self-serve portals. We strive to respond to your request for access within 30 days of the request being made. Some requests may not be fulfilled due to legal or business requirements or may take longer to complete. Please visit our Data Trust Center for more information to initiate your personal data request.
You could refuse to allow us to obtain, use or share your personal information or you could also withdraw previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even preventing our ability to provide you with the service or product you desire.
In the event of any conflict or other concern regarding access to, or the accuracy or our use of, your personal information, you may register a question or complaint with our Privacy Officer.
3.1 Registering complaints
In the event of any conflict or other concern regarding access to, or the accuracy or our use of your personal information, you may register a question or complaint with our Privacy Office in section 6.0 of this Privacy Statement.
4.0 Visiting the Enbridge Website
As a visitor to the Enbridge website, you are not required to reveal any personal information, such as name, address, or telephone number. Your personal information is collected when you voluntarily complete an online application, request form, or survey and use in the same manner as any other personal information we collect while providing services and/or products to you. Your personal information could be collected by electronic means if you opt in to certain cookies on our website.
By connecting your social profile from a social network to the Enbridge website, interactions will exist and posts to your profile at such third party websites may occur. These instances are optional and are at your discretion by managing your cookie preferences.
4.1 Use of Cookies
Cookies contain data collected from websites that you visit and are stored in a small text file on your web browser. We use different types of cookies to enhance your experience on our website. To respect your privacy, by default, we have deactivated cookies except for essential cookies. These cookies are required for the proper functioning of our website, allowing you to browse in an optimal and secure manner. Essential cookies do not collect your personal information. You may choose which types of cookies to allow and can change your preferences at any time by clicking “Manage cookies” on the bottom of our website. Learn more about what cookies are, how we use them and what your choices are by understanding our Cookies Policy.
5.0 Our commitment to the ten privacy principles
1. Accountability Enbridge is responsible for personal information under its control and has designated a Privacy Officer who is accountable for our commitment and compliance with the ten privacy principles.
2. Identifying Purposes Enbridge shall identify the purposes for which personal information is collected at or before the time of collection.
3. Obtaining Consent The knowledge and consent of a customer are required for the collection, use, or disclosure of personal information, except where inappropriate.
4. Limiting Collection The collection of personal information shall be limited to that which is necessary for the purposes identified by Enbridge. Personal information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention: Enbridge shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Enbridge shall retain personal information only for as long as necessary to achieve fulfillment of the identified purposes.
6. Keeping Personal Information Accurate: Enbridge shall keep personal information as accurate, complete, and up to date as is necessary for the purposes for which it is to be used.
7. Safeguarding Personal Information Enbridge shall protect personal information by security safeguards appropriate to the sensitivity of the information.
8. Openness Concerning our Privacy Practices Enbridge shall ensure that specific information about its policies and practices relating to the management of personal information is made readily available to customers and potential customers.
9. Customer Access Enbridge shall, upon request, inform a customer of the existence, use, and disclosure of his or her personal information and shall give such customer access to that information.
10. Challenging Compliance A customer shall be able to address a challenge concerning our compliance with PIPEDA to Enbridge’s Privacy Officer.
6.0 Contact Information and Resources
If you wish to access your personal information, change your consent to the ways in which we may use your personal information, have a complaint about our Privacy Statement or the manner in which we may have handled your personal information, or if you have any questions about our Privacy Statement, please contact the Privacy Officer as follows:
Online: Data Trust Center
By mail: Enbridge Chief Privacy Officer: 330, 10180 - 101 Street Edmonton, Alberta, T5J 3S4
By email: privacy.office@enbridge.com
To find out more about federal privacy laws, including the PIPEDA (the law applicable to Enbridge Inc), contact the Office of the Privacy Commissioner of Canada at 1–800–282–1376 or visit its website at www.priv.gc.ca
7.0 Privacy Statement Changes
We may change our Privacy Statement to reflect changes to our privacy practices and legal requirements. New statements will be published on our website and will show “last updated”. If we make material changes to the Statement, we will notify you on the home page of our website.